摘要:

AbstractProduct quality improvements and new labor‐management relationships are critical variables in enhancing productivity. America's future competitive position will be directly influenced by quality orientations at all levels of the organization. Trust between labor and management is equally important; therefore, new modes of labor‐management interaction must be implemented. Both quality and trust must be earned. The achievement of each will improve our quality of life, which results from producitivity growth.

ISSN:0277-8556    

DOI:10.1002/npr.4040100302

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractAlthough merit pay plans are widely advocated and extensively implemented, little rigorous evidence of effectiveness exists. Evaluating merit pay is deceptively difficult because: (1) it is necessary to parametrize and measure actual merit pay practices (as distinct from stated policies), and (2) it is necessary to obtain cross‐level organizational performance data. The present study, the first to obtain performance‐pay correlational data and objective organizational performance evidence, examined merit pay practices within 398 stores of a large retail chain. As hypothesized, the within‐store performance‐pay correlation was positively correlated with store profitability. Although the lagged effect of merit pay practices slightly exceeded the concurrent effect, the hypothesized difference was not significant. With respect to utility, had the merit pay practices of all stores matched those in the “High” performance‐pay correlation group, annual profits would have increased by roughly $30 million.

ISSN:0277-8556    

DOI:10.1002/npr.4040100303

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractThe cost of quality refers to resources spent to assure customer satisfaction. In service companies, costs of quality are often greater than 33 percent of total revenues. This article describes a program for reducing costs of quality that is being implemented within a luxury hotel firm.

ISSN:0277-8556    

DOI:10.1002/npr.4040100304

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractWhen two organizations have contractual difficulties, only the lawyers make money. This describes the adversarial situation prevalent in the construction industry, particularly in the public sector, where owner and contractor often spend more time in legal maneuvers after completion of the project than was spent in the actual construction.Partnering, a management process for productivity improvement through changes in organizational procedures and interorganizattonal relationships, was first applied in the private sector. In the public sector, managers in the U.S. Army Corps of Engineers recognized partnering as a tool to help them operate more effectively in their changing, more competitive environment. In this article, the authors describe how partnering was applied for the first time by the Corps of Engineers.Partnering did not solve all the problems that surfaced in the project. It did, however, provide an effective alternative to the strictly adversarial mode of operations previously found on such projects and was effective in addressing some problems that previously might have resulted in litigation.

ISSN:0277-8556    

DOI:10.1002/npr.4040100305

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractMany firms attempt to integrate employee involvement programs (EIPs) into daily operations to improve competitiveness. One firm that tried to do so encountered a number of barriers. This article identifies these obstacles and how to avoid their creation.

ISSN:0277-8556    

DOI:10.1002/npr.4040100306

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractWhen Xerox went into an economic decline, the company and the union embarked on a cooperative effort to reduce costs and compete effectively. This article explains the strengths and weaknesses of that effort, and bow it changed the relationship between managers and workers and redefined their roles in the operation.

ISSN:0277-8556    

DOI:10.1002/npr.4040100307

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractRising health care costs and increasing competition have changed the cultural environment of the hospital industry. Various government rate‐setting programs, particularly Diagnostic Related Groups (DRGs), have altered the focus of hospital management from striving to increase revenue to concentrating on cost control and productivity. Various factors determine hospital costs, especially the particular hospital's case mix and the amount of physician control. Today hospitals are using many new techniques to control costs and ensure operating efficiency while maintaining the quality of care. This article examines some of them.

ISSN:0277-8556    

DOI:10.1002/npr.4040100308

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractDaily management can help American businesses capitalize on their human assets in the 1990s. This article explains how an organization can begin a process of continuous improvement involving everyone in the organization through daily management supplemented with a customer/ supplier mapping process.

ISSN:0277-8556    

DOI:10.1002/npr.4040100309

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

摘要:

AbstractSince 1776, Americans have proved time and again that whether they are in the military, industry, athletics, or the public sector they can work for the common good if there is a leader on hand who can create an effective challenge and vision for the future; ensure an understanding by all of the strategic and tactical action plans necessary to move towards it; provide guaranteed structured opportunities for all members to influence the decision process and improve work processes; and generate a sustained commitment from all managers to help their team members be successful. The employees of Northwest Airlines Maintenance Overhaul Facility in Atlanta, composed of numerous different cultures resulting from 1980 mergers, demonstrated from 1986 through 1989 that continuous improvement can be achieved through hard work, mutual respect, and a determination to become the best. Their non‐cookbook approach to the continuous improvement process was developed with the active participation and involvement of the rank and file, and has inspired to many who have visited their facility over the past three years.

ISSN:0277-8556    

DOI:10.1002/npr.4040100310

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY

ISSN:0277-8556    

DOI:10.1002/npr.4040100311

出版商:John Wiley&Sons, Ltd.    

年代:2007

数据来源: WILEY