ISSN:0277-8556    

DOI:10.1002/npr.4040120402

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

ISSN:0277-8556    

DOI:10.1002/npr.4040120403

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractOrganizations of all sizes around the globe are looking for ways to improve white‐collar productivity. By employing a simple time management technique, individuals can spur their productivity and organizations can pinpoint downsizing options. Is time sharing for everyone? The case study presented here can help you decide.

ISSN:0277-8556    

DOI:10.1002/npr.4040120404

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractMany organizations look to total qualify management to improve a specific product or process. But, as the nation's Forest Service has discovered, TQM principles can also be used to help an organization determine its purpose, even in turbulent times.

ISSN:0277-8556    

DOI:10.1002/npr.4040120405

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractBy drawing together a set of measurements of the organization from the perspectives of its various stakeholders—customers, employees, stockholders, owners, suppliers, and communities—an organization can avoid the shortsightedness that often results from focusing on a single measure of success. With a family of measures, the impact of changes to the organization can be studied at once from the point of view of all stakeholders, thus ensuring a holistic understanding of organizational health and performance.This article explains the concept of a family of measures; provides examples from manufacturing and service organizations; and addresses a number of considerations about developing, displaying, and using the set of measures to improve management planning and decision making.

ISSN:0277-8556    

DOI:10.1002/npr.4040120406

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractCan a company bounce back from years of decline in a tight economy? Yes, say the managers of Doran Textiles, Inc. This article details how Doran boldly embarked on a quality improvement process to revive an ailing firm and make it once again a leader in its field.

ISSN:0277-8556    

DOI:10.1002/npr.4040120407

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractHow do Japanese managerial practices compare with those found in U.S. corporations? As firms in Japan and the United States strive for total quality, they are learning to tap the best management techniques from both the East and West.

ISSN:0277-8556    

DOI:10.1002/npr.4040120408

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractFaced with high operating costs and confrontational labor relations, Magma Copper Company and its unions embarked on a labor‐management partnership unique to the mining industry. This article explains this innovative partnership, including its implementation, key provisions of the problem‐solving labor agreement, and the structure of work redesign teams, and offers important lessons for organizations considering the start‐up of a cooperative labor‐management program.

ISSN:0277-8556    

DOI:10.1002/npr.4040120409

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractThe customer‐supplier relationship activity is a process that enables an organization's employees to identify their work outputs and the key customers who use those outputs and begin to identify and continuously improve the outputs that are most important to their customers. Through this process, the organization actually inverts itself in support of the customers of individuals, work units, departments, functions, and levels.

ISSN:0277-8556    

DOI:10.1002/npr.4040120410

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractA creative new partnership between customers and suppliers has evolved at Bose Corporation. The key to this new relationship is an in‐plant representative who takes on the roles of buyer, salesperson, and production planner. As an empowered facilitator, this in‐plant worker can help develop greater rapport between the supplier and customer company employees. This article details how Bose, Honeywell, and AT&T have been able to save money and make productivity improvements by merging the voice of the customer with the voice of the employee.

ISSN:0277-8556    

DOI:10.1002/npr.4040120411

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY