ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918650

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918651

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

摘要:

In two important works, Out of the CrisisandThe New Economics,W. Edwards Deming refers to the philosopher C. I. Lewis. Various aspects of Lewis' theory of knowledge held Deming's attention for more than a decade and give reason to believe that Lewis' thought influenced Deming's principles for transforming American management.While Deming was concerned with the implementation of working principles, a philosophical analysis of Lewis' work can disclose what was important to Deming in Lewis' thought and why. Lewis wrote his major workMind and the World-Orderwhen the scientific community was confronted with the intellectual implications of both the theory of relativity and the uncertainty principle. These caused the scientific truths that were long thought to be fixed and final to be called into question, suggesting that knowledge, and therefore science, may not be possible. Skepticism of this type is part of the theory of knowledge.The new grounds for skepticism proved very disconcerting for philosophers. They understood the many consequences of the view that knowledge is not possible. Lewis' book is an attempt to vindicate knowledge while at the same time holding fast to both relativity and uncertainty.This article is an attempt to show how Lewis approached this problem. It shows why Lewis' conclusion, that knowledge is probable knowledge, is critical and necessary to Deming's work.

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918652

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

摘要:

This article explores the causal relationship between the characteristics of report cards required by management and the occurrence of flinching behavior by workers at all levels of the organization. Although flinching is a widespread phenomenon, it is a corrosive process that is harmful to the organization. Flinching is formally defined, and its causes are clarified. The consequences of flinching, all of which are bad for the organization, are described. Many examples of flinching are presented. Three fundamental report card principles are developed: the universal reaction principle, the reinforcement principle, and the reality check principle. Guidance is provided on designing and administering report cards to minimize flinching.

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918653

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

摘要:

This article describes an approach to service systems design that combines concepts and methods from systems engineering, organization theory, and behavioral science research. The approach, called service systems engineering (SSE), views the three fields of study as complementary disciplines that come together in the activity of designing efficient and effective service systems. It is shown that the domain of systems engineering includes service systems, but that input from behavioral science and organization theory research is needed to effectively apply systems engineering methods to human services. Behavioral science provides a body of knowledge on the basts of individual human behavior, and organization theory provides a body of knowledge on the effective organization of resources. Systems engineering provides knowledge on the design, modeling, and optimization of complex systems. The application of SSE to service system reliability, a subject in the domain of systems engineering, is demonstrated.

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918654

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

摘要:

This article demonstrates a method for measuring facility quality and for using these measured data to adjust the facility development process so that it produces increasingly higher-quality facilities. The plant manager's satisfaction with the operational facility was measured as well as characteristics of the facility development process. These includedvertical integration(between functions such as operations and engineering), horizontal integration(between disciplines such as process piping and electrical design), andlongitudinal integration(across time). A study of 17 industrial facilities shows that the three dimensions of integration are good predictors of facility quality. The results suggest an increased emphasis on vertical and longitudinal integration in the facility development process to achieve higher-quality facilities.

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918655

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

摘要:

In the race toward increasing competitiveness, a growing number of firms are adopting total quality strategies. Multinationals are taking the lead. This article provides some insights into the deployment of these strategies in Brazil, focusing on the experience of two prominent multinational firms. A few significant practices in connection with the soft and hard changes carried out during strategy implementation are expounded. The practices that have contributed to essential, but difficult, cultural change are examined. The supportive role of information technology is highlighted, as well as the importance of certain organizational provisions. The significant influence of Brazil's economic and market conditions on the shaping of total quality strategies is also emphasized.

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918656

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor

ISSN:1068-6967    

DOI:10.1080/10686967.1994.11918657

出版商:Taylor&Francis    

年代:1994

数据来源: Taylor