ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00001.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00002.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

An important dimension of the ongoing trend toward greater corporate social responsibility is the emergence of individual and institutional investors who invest in companies that support social objectives. While a small number of studies have examined the criteria used by institutions, no studies have looked at individual investors. Using a mail survey of 4,000 investors in two mutual funds that incorporate social screens in their investment decisions, this study finds that compared with other investors, socially responsible investors are younger and better educated. Respondents most frequently identify environmental and labor relations issues when asked what defines socially responsible corporate behavior. Although the respondents value socially responsible behavior in companies they invest in, they are unwilling to sacrifice financial returns to achieve it.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00003.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Family member and per capita clothing expenditures are estimated via tobit, using 1980–1981 Consumer Expenditure Survey data. Occupation categories are developed and implicit wage rates imputed for each wife in the sample. Employed‐wife households have higher expenditures for clothing than do nonemployed‐wife households and wife's occupation differentially affects family member expenditures. Wife's implicit wage is not significant, while wife's unearned income has a positive impact on all categories of expenditures except for infants. These results indicate that it is not possible to generalize across family members about the influence of income and socio‐demographic variables on clothing expen

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00004.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

The emergency food relief system provides free food to needy persons through soup kitchens and food pantries. The system is described and models of the supply of food distributed are estimated using data from upstate New York. Results suggest that the system responds to the demand for free food by recipients. The system's performance in meeting this demand is associated with characteristics of the nonpoor population and size of the poverty population.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00005.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Choosing an economically appropriate credit card requires that two kinds of information be available: knowledge of one's credit card usage and comparison information on credit card costs. This article examines a recent Canadian information program on credit card costs and presents the results of a study designed to test the effectiveness of changes in the information presentation format.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00006.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

While the consumer affairs and services marketing literatures recognize the importance of input from customers, little is known about how customer feedback systems might operate, particularly in dealing with customer complaints. This paper offers an information processing model of the complaint information flow within the organization and poses hypotheses based on the suggested model. A new field study technique using a type of network analysis is used to empirically test hypotheses and discover barriers and facilitators to the flow of communications. The study provides insight concerning how complaint information flows through the organization after it has been received by a customer contact employee. The results provide support for the thesis that the role of complaint handler and manager in providing the service is at least as important as the role of the customer contact employee.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00007.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

Alcohol consumption frequency and alcohol warning label type are examined for their influence on label believability, attitude toward the label, and attitude confidence. Findings from a convenience sample of students indicate a differential impact among five warning labels on label believability and label attitudes. As expected, frequent alcohol users find the labels to be significantly less believable and less favorable than occasional/nonusers of alcohol. However, occasional/nonusers of alcohol hold more confident attitudes toward the labels than frequent alcohol users.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00008.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

The effects of consumer education and information treatments on choice of alternative products are described. Knowledge of upholstery serviceability and flammability before and after these treatments is measured as well as simulated purchase behavior of 448 Canadian consumers. Subjects show an increase in knowledge between pre‐ and posttests. The choice of fire resistant upholstery differs among consumerinformationtreatments but not amongeducationtreatments. The policy implications of these findings are discusse

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00009.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY

摘要:

This paper proposes the presence of a sacred/profane continuum along which marketing exchanges may be made. The functioning of this continuum is illustrated through the examination of novel reproductive markets, e.g. surrogate mothers,in vitrofertilization, that “mix” aspects of sacred and profane exchange, resulting in anxiety and confusion for market participants and society as a whole. Some ethical guidelines for governing such mixed markets are sugges

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1991.tb00010.x

出版商:Blackwell Publishing Ltd    

年代:1991

数据来源: WILEY