ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00059.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00060.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

How does the observed pattern of household purchases vary, as we extend or shorten the period of observation? An empirical analysis of data from the U.S. Consumer Expenditure Survey, Interview Survey, from 1987–1989, reveals that there is considerable heterogeneity across disaggregate goods and across households in the frequency of expenditure. Issues of data quality and of the implications of the period of observation for Tobit analysis are also discusse

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00061.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

High implicit tax rates for welfare recipients have been cited as a deterrent to additional work effort by these households. The expanded earned income tax credit (EITC), passed by Congress in 1993, was enacted in part to reduce the implicit tax rates and increase work effort by very low income households. This paper calculates implicit tax rates for a typical welfare family in North Carolina before and after the expanded EITC. Although the expanded EITC reduces implicit tax rates for the typical welfare household at very low levels of earnings, implicit tax rates are still found to be substantial, especially when work and child care costs are included.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00062.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

Why are bank card interest rates sticky? One explanation is bank card consumer irrationality, a potentially significant market failure requiring government intervention. Alternate explanations focus on efficient market forces. The 1989 Federal Reserve Survey of Consumer Finances data are not consistent with the consumer irrationality hypothesis. The data are consistent with a market‐based model of demand for balances and suggest that consumers may rationally eschew search because small outstanding balances imply low returns to searc

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00063.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

This paper examines the usefulness of Stigler's (1961) Economics of Information Theory in the study of consumer search in a market for frequently purchased, nondurable grocery items. The empirical model examines antecedent (pre‐store) and point of purchase (in‐store) search. It incorporates and contrasts economic incentives for search with noneconomic involvement‐based motivations and perceived versus actual costs associated with search. Data used in the analysis were collected in a large midwestern city during 1990. Results indicate that Stigler's cost‐benefit model provides a better fit for pre‐store rather than in‐store search activities. Pre‐store search activities were found to be driven by time, monetary, and mobility constraints. Pre‐store search activity was not found to be significant in explaining in‐store search activities. In‐store search activities were significantly explained by only household size. Shopping involvement was not found to be related to pre‐ or in‐store activities. A comparison of objective and subjective measures of search costs rend

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00064.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

Consumers tend to use warranty information when making judgments about the reliability of brands. This study examines the nature of the relationship between warranty terms and reliability for a sample of household appliances and electronic products. Overall, results show that warranty terms are poor predictors of brand reliability for the sample under study. However, results indicate that the relationship between warranty terms and brand reliability tends to improve with product age, market penetration, and the amount of variation in the reliability of brands.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00065.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

Dissatisfied consumers are encouraged to complain directly to company service representatives. However, little is known about the verbal communication that actually occurs during these interactions. To address this research area, the content of 461 telephone calls between complaining consumers and service representatives was analyzed. Results showed that (1) consumers and service representatives perform distinct communication roles; (2) communication evolves from discussion of performance, to attribution, to equity issues during the course of these interactions; and (3) communication is not standardized across service representatives.

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00066.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY

摘要:

Books reviewed in this article:Bykerk, Loree and Ardith Maney,U.S. Consumer Interest GroupsHine, Thomas,The Total Package: The Evolution and Secret Meanings of Boxes, Bottles, Cans, and TubesLaaksonen, Pirjo,Consumer Involvement: Concepts and ResearchLeyerle, Betty,The Private Regulation of American Health CareLoeb, Lori Anne,Consuming Angels: Advertising and Victorian WomenMiyamoto, Masao (J. W. Carpenter, translator),Straitjacket Society: An Insider's Irreverent View of Bureaucratic JapanMyers, Kenneth D.,False Security: Greed&Deception in America's Multibillion‐Dollar Insurance IndustryPeterson, Esther (with Winifred Conkling),Restless: The Memoirs of Labor and Consumer Activist Esther PetersonRitzer, George,Expressing America: A Critique of the Global Credit Card SocietyZaichkowsky, Judith Lynne,Defending Your Brand Against Imitation: Consumer Behavior, Marketing Strategies, and Legal Issu

ISSN:0022-0078    

DOI:10.1111/j.1745-6606.1996.tb00067.x

出版商:Blackwell Publishing Ltd    

年代:1996

数据来源: WILEY