ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID

摘要:

Evaluating outcomes begins with determining the goals of case management As the emphasis on the delivery of cost-effective patient care increases, comparing outcomes across settings is desirable and essential. A key component to comparing how an organization rates with similar institutions is to identify commonly used measures. Conducting a literature search, benchmarking, participating in initiatives of accrediting bodies, and establishing ways to collect and manage reliable and valid data are vital in laying the groundwork for an organization's ability to join evaluation projects across settings.

ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID

ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID

摘要:

As managed care expands, nursing case management is becoming increasingly widespread. Yet little is known about the characteristics of the case manager job and its effects on nurses' workplace well-being. This study investigated hypothesized differences between the characteristics of nurse case manager and staff nurse jobs, including both intended positive and unintended negative effects associated with changes incorporated in the nurse case manager job. Nurse case managers reported significantly higher levels of autonomy, job identity, feedback from agents, and collaboration with physicians than staff nurses; however, they also reported higher levels of required interaction, role conflict, overload, and ambiguity. These findings have important implications for nurse case manager and the organizations that employ them, in relation to job design, career/candidate selection, and orientation and ongoing development.

ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID

ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID

摘要:

The art of communication can facilitate case management in an optimum sense. It can also create conflict issues if handled inappropriately. In this article, the authors explore the basic tenets of the communication process. On this bask foundation, conflict and approaches to conflict resolution are explored. Specifically, Kare Anderson's Triangle Talk model is used in conjunction with a specific case that demonstrates the potential for positive communication outcomes. The model offers three principles, which are discussed individually. Good communication skills are a prime component of therapy and case management it is important to the case outcome that the communication is done well. However, it is unusual for health care providers to have specialized training in the skills of conflict negotiation. The authors offer the reader an opportunity to apply what is presented in this article in a self-study module at the end.

ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID

ISSN:1084-3647    

出版商:OVID    

年代:1998

数据来源: OVID