ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00079.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY

摘要:

Studies on social information gathering typically investigate how an interactant actively elicits needed information from another source. An alternative approach would focus on how a hearer gathers selected bits of information from the message(s) at hand. The process of second‐guessing is proposed as one such interpretive approach to information gathering. Previous research confirmed that social actors do use this strategy and use it reasonably effectively. This article extends our knowledge of second‐guessing by looking at the conditions or “cues” that provoke the process, and by showing that participants in an experimental study second‐guess when confronted with t

ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00080.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY

摘要:

In Phase 1 of this study, communicators responded truthfully or deceptively to positive or negative interrogative probes. In Phase 2, the interviews were shown, at four levels of probe exposure, to observers who rated the communicators' eracity. In Phase 3, verbal and nonverbal cues were correlated with actual and perceived deception. Although exposure level had no effect on detection accuracy, liars and trulhtellers exposed to negative interrogative probes were judged more truthful than those exposed to positive probes. Analysis of the verbal and nonverbal cues revealed that none of the nonverbal cues relied on as indicators of deception were related to actual deception, and only one of the verbal cues (verbal content) was related to actual message veracity. Implications of these findings and suggestions for future research are offered.

ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00081.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY

摘要:

The study investigates the development of compliance‐resisting behaviors as a function of the underlying level of perspective‐taking reflected in the structure of subjects' strategies. First‐, fourth‐, and tenth‐grade children generated compliance‐resisting strategies in response to three communication situations. Each task situation was associated with a different age/status agent (mother, peer, younger child). Additionally, each scenario varied the type of strategy used to gain compliance (simple request, incentive request, altruistic request). Results support a significant positive association between the three major independent variables (age of subject, type of request, and agent of request) and the degree of perspective‐taking evidenced in subject‐generated compliance‐res

ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00082.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY

摘要:

This article presents two empirical investigations of how patients communicate about their illness. A review of the literature on provider‐patient communication is offered. From this review, we conclude that we know intuitively more about the interaction between health care providers and their patients than the research literature has revealed. A series of research questions are advanced concerning the patient's communicative contributions to the provider‐patient relationship. The first study offers evidence of distinct patient‐communication typologies. How patients communicate about their illness is also closely related to how they utilize the health care system. The second study uses independent raters to validate patient self‐reports about their communication behavior. The findings suggest that how patients communicate to health care providers is a factor worthy of further study. Several specific avenues for future research are discussed in light of these f

ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00083.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY

摘要:

This field study of 327 hospital nurses investigated the relationship between perceived satisfaction with organizational communication and job satisfaction and job performance. The researcher developed a research model incorporating nine dimensions of communication satisfaction and hypothesized their varying relationships with job satisfaction and job performance. Correlation, multiple regression, and canonical correlation analyses revealed significant positive relationships between communication satisfaction and job satisfaction, and communication satisfaction and job performance. The communication satisfaction‐job satisfaction link was stronger. The same facets of communication—supervisor communication, communication climate, and personal feedback—were found to be most strongly related to both job satisfaction and performance. Although the importance of the superior‐subordinate communication relationship was confirmed, top management communication also was substantially related to job satisfaction and, to a lesser degree, job performance. Rank‐order correlation results of this study were compared to several other studies and some congruent patterns w

ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00084.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY

摘要:

This article reports the results from a four‐year investigation of the relationships among four measures of social cognitive and communication abilities—cognitive differentiation, self‐monitoring, perspective‐taking, and persuasive ability—and the relationships of these measures to job level and upward mobility in a large East Coast insurance company. The data revealed significant relationships among all combinations of the communication‐related abilities. Each was significantly related to job level, and three of the four were significantly related to upward mobility. Stepwise multiple‐regression analyses revealed that, of the four communication‐related abilities, cognitive differentiation accounted for the most variance in predicting job level and upward mobility. The findings suggest that communication abilities are important to the success of individuals in organizations. Persons with more developed abilities tended to be found at higher levels in the organizational hierarchy and tended lobe promoted more often than persons with less deve

ISSN:0360-3989    

DOI:10.1111/j.1468-2958.1986.tb00085.x

出版商:Blackwell Publishing Ltd    

年代:1986

数据来源: WILEY