ISSN:0277-8556    

DOI:10.1002/npr.4040120202

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

ISSN:0277-8556    

DOI:10.1002/npr.4040120203

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractAT&T Transmission Systems entered the competition for the 1992 Malcolm Baldrige Award because it wanted to accelerate the integration of its total quality management system for its customers, employees, and shareholders. The successful two‐and‐one‐half‐year challenge put to rest arguments that achieving dramatic results through TQM is a five‐year process.

ISSN:0277-8556    

DOI:10.1002/npr.4040120204

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractOrganizations are continuing to seek to improve using Total Quality Management. To help in their efforts of self‐assessment and improvement, these organizations, in increasing numbers, are using the Malcolm Baldrige National Quality Award criteria. This article demonstrates how.

ISSN:0277-8556    

DOI:10.1002/npr.4040120205

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractIn today's competitive climate, even the most successful firms have to look for new and better ways to meet their goals. At Binney&Smith, the journey to improvement began with some careful self‐assessment and it continues with a clear business objective‐profitable revenue growth through continuous improvement by involvement of all employees.

ISSN:0277-8556    

DOI:10.1002/npr.4040120206

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractMany people in business and education bemoan the quality of the U.S. education system and the lack of skills among entry‐level workers. But in Pennsylvania's Lehigh Valley, local businesspeople and educators have joined forces to examine the quality of education in their area and to improve young workers' skills. Through a unique partnership, they have created a climate in which business, education, and society at large stand to win. This article details the history of the partnership and its achievements to date, and offers recommendations for organizations that would like to form a similar collaboration.

ISSN:0277-8556    

DOI:10.1002/npr.4040120207

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractIn their effort to improve product and service quality and overall performance, many organizations have turned to the concept of team building to foster cooperation among their ranks. All too often, however, they ignore the basic requirements of efficient teamwork and are left with unfinished projects and disenchanted employees. This article details the eight key ingredients needed to ensure a winning team —as identified by successful team members.

ISSN:0277-8556    

DOI:10.1002/npr.4040120208

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractThis case study of the implementation of a gainsharing plan at a California manufacturing operation shows the advantage of a nontraditional team‐based compensation system over a traditional individual‐based program. It also stresses the point that to be successful in improving quality and exceeding production goals, a gainsharing program must offer more than a new bonus schedule. It must also incorporate training, employee involvement, and clear communications and provide for an assessment process to modify the plan as necessary.

ISSN:0277-8556    

DOI:10.1002/npr.4040120209

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractMarket penetration, sales performance, customer retention, and future market prospects are linked to four fundamental issues: Who are your customers and what do they really need and want? Which product/service attributes are expected and which are perceived as value‐added? In comparison with the competition, bow well is your organization catering to customer requirements? And where should you focus your improvement efforts? Speculation abounds, but reliable answers can be derived from customer‐satisfaction research, which quantifies the tangible and intangible factors that influence a purchasing decision. Using the hotel and other industries as a practical frame of reference, this article examines the mechanics of customer‐satisfaction measurement and management within the broader context of quality improvement.

ISSN:0277-8556    

DOI:10.1002/npr.4040120210

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY

摘要:

AbstractTotal quality management is spreading at an unprecedented rate in both the public and private sectors. The adoption of TQM is a practical response to the forces that are pushing both the public and private sectors to change their management philosophy and approach. State governments, in particular, are finding that the support and options of TQM provides them with multiple benefits. Among them are general public support, protection of their economic base, in‐kind support from the private sector, and increased efficiency.

ISSN:0277-8556    

DOI:10.1002/npr.4040120211

出版商:John Wiley&Sons, Ltd.    

年代:2006

数据来源: WILEY