ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID

摘要:

This article describes the development and process measures with related outcomes of the Southeast Michigan Diabetes Outreach Network (SEMDON), one of six Diabetes Outreach Networks in Michigan. SEMDON’s mission is to strengthen diabetes prevention, detection, and treatment. Education in diabetes management is provided to participating agencies. The agency staff collect baseline data on patients with diabetes including demographics and physiologic measures. Education is given to the patients by the staff nurses. The collection of information on several care process measures and intermediate outcomes is repeated at 6 months. A report of matched data of these agencies from 404 individuals with diabetes is presented. The outcomes of blood glucose, hemoglobin A1c, blood pressure, and annual foot and eye exams will be analyzed. The SEMDON model may be an effective approach in improving the quality of diabetes care.

ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID

ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID

摘要:

The effect of telephonic nursing case management on patient satisfaction in a predominantly non-Caucasian low-income, high-risk pregnancy population was studied. Patient satisfaction of care was significantly higher for treatment group participants than for controls on 9 of 10 items measuring satisfaction. The satisfaction score of the treatment patients, constructed by summing scores for each item, averaged 8 points higher than the control group’s score. Demographics made little difference. Telephonic case management was the strongest predictor of satisfaction in a multiple regression analysis. Satisfaction was unrelated to mode of delivery, infant birth weight, or gestational age. The satisfaction levels of treatment patients were high, whether or not they had outpatient charges. Participants rated the program highly for the nurses’ ability to answer questions, overall program experience, the opportunity to ask the nurses questions, health teachings and instructions received, and confidence in the nurse coordinating their care or their child’s care.

ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID

ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID

摘要:

The purpose of this article is to illustrate the role of a patient resource manager in an academic healthcare organization which has implemented a strategy management system. This management system is composed of communication tools organized in a balanced scorecard to support/promote ongoing growth and development using Kaplan and Norton’s Strategy Management System. The historical development of Duke University Health System (DUHS) is presented articulating the mission, vision, and strategic agenda of the DUHS with the Clinical Service Unit initiative and its relevance to Women’s Services. Kaplan and Norton’s 5 core principles of the strategy management system are applied to Women’s Services with implementation and evaluation of the patient resource manager role. Moreover, outcomes are discussed using the Balanced Scorecard. Lastly, implications and recommendations for replication of this system are summarized for ongoing development in this continuous learning organization.

ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID

ISSN:1084-3647    

出版商:OVID    

年代:2002

数据来源: OVID