ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681089

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor

摘要:

Many forms of memory exist embedded within the processes and tasks of an organization or community. Memory in the small, or memory utilized in the performance of an institutionally important task, serves as an effective task support mechanism. By basing memory on tasks (and basing task support on memory), memory systems can provide additional and necessary support services for organizations and communities. As an example of memory in the small, in this article we describe a software system, called the ASSIST, that combines memory with task performance for a scientific community. The ASSIST utilizes and stores the collective memory of astrophysicists about data analysis, and is used worldwide by astrophysicists. In this article, we also consider the architectural and theoretical issues involved when combining memory with task performance.

ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681090

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor

摘要:

The goal of this research is to study the relation between organizational form (OF) and organizational memory (OM). It examines what kind of roles OM plays in different OFs--that is, how OM is used in organizational action--and whether changes in a firm's organizational form relate to changes in the role of OM. These relationships are examined in the context of how information technology (IT) is used to support organizational remembering. The study outlines different manifestations of OM in 1 company as it underwent major organizational transformations during a 3-year period. The manifestations are grouped into "bins," expanding the storage structure concept by Walsh and Ungson to include OM contents and processes of use. The bins are supplemented with an additional bin, the organizational information space, to address the collaborative aspect of OM. Another new construct, the organizational memory profile, is introduced to summarize the combination of OM manifestations in a particular organization at a particular time. The OM profiles are outlined for the case company and they show marked differences between OFs. This upholds the claim that different OFs present different kinds of arenas for OM. IT support for various bins is analyzed and a variety of IT support is recognized. This upholds the view that several OM support systems are needed and that IT can play a significant role in making past events more accessible.

ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681091

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor

摘要:

Meeting memory features are poorly integrated into current group support systems (GSS). In this article, I discuss how to introduce meeting memory functionality into a GSS. The article first introduces the benefits of effective meetings and organizational memory to an organization. Then, the following challenges to design are discussed: How to store semantically rich output, how to build up the meeting memory with a minimum of additional effort, how to integrate meeting memory into organizational memory, and how to protect the privacy of the meeting participants. Finally, using the group-object object-oriented model of a GSS, the article shows how meeting memory functionality can be implemented in a GSS.

ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681092

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor

摘要:

In this article, we present a general-purpose architecture and design metaphor for supporting the evolution of teams. The architecture is based on the premise that the role of organizational memory involves active support for accessing the relations and content of past, present, and future information-based artifacts of collaborative work. The evolutionary work support role and structure of memory are outlined and contrasted with existing research. A set of design requirements for supporting memory are presented and the concept of a collaborative transaction is introduced. The collaborative transaction concept is the basis for the TeamBox architecture and prototype, which shows that it is possible to generically support the evolutionary needs of collaborative work. The article ends with a discussion of limitations and future research issues.

ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681093

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor

摘要:

Organizational memory information systems (OMIS) implement important aspects of organizational memory with the aim of enhancing organizational effectiveness. We propose a 3-layered framework for a dynamic OMIS. The framework consists of a pragmatic layer to support the actual activity, a conceptual layer to store the concepts inherent in that activity, and a process layer to store the experience of performing that activity. Both the conceptual and process layers represent organizational memory repositories in the form of respective models. The implementation of OMIS assumes that any activity is the instantiation of relevant conceptual and process models and includes the reuse of knowledge stored in association with those models. In this way, organizational memory is always mapped to current activity, and its adequacy is constantly evaluated. This provides the potential for the models to evolve as a direct result of the current activity. A partial implementation of this framework to support epidemiological research is illustrated.

ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681094

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor

摘要:

The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. This design--use dualism contributes to the deterioration of the interpretive flexibility of information systems. In this article, we outline an information systems architecture called Dual Information Systems (DIS) that incorporates the concepts of an organizational memory information system (OMIS) in a broader framework. DIS help bridge the design--use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a 4-layered conceptual structure: (a) people draw on the business layer to work and learn; (b) people use the breakdown layer to handle unexpected break-downs; (c) self-organizing project teams use the project layer to create innovative work and information system (re)designs; and (d) the knowledge sharing server acts as an OMIS by storing these redesigns and making them organizationally available to facilitate working and learning as well as subsequent redesign efforts. We outline the theoretical background, conceptual structure, and generic services of DIS. We elaborate on the services and the conceptual design of the business and breakdown layers of DIS. The services help people work effectively and develop competence needed to handle breakdowns and participate in the redesign project teams. The conceptual design extends the hyperknowledge framework of Chang et al [1]. Finally, we demonstrate the conceptual design and services in a financial services organization with the help of the ReDIS prototype.

ISSN:1091-9392    

DOI:10.1080/10919392.1999.9681095

出版商:Lawrence Erlbaum Associates, Inc.    

年代:1999

数据来源: Taylor