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THE QUALITY REVOLUTION

 

作者: ROBERT E. COLE,  

 

期刊: Production and Operations Management  （WILEY Available online 1992）
卷期: Volume 1, issue 1  

页码: 118-120

 

ISSN:1059-1478

 

年代: 1992

 

DOI:10.1111/j.1937-5956.1992.tb00343.x

 

出版商: Blackwell Publishing Ltd

 

关键词: QUALITY;TRADE OFFS;CUSTOMER

 

数据来源: WILEY

 

摘要:

Our understanding of quality has undergone great changes over the last decade, propelled forward by the quality paradigm that has evolved in Japan. This paradigm has rendered obsolete the traditional quality‐cost trade off model. I outline the key elements responsible for forcing a new understanding of quality‐cost relationsh

 

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