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GRIEVANCES: A REVIEW OF RESEARCH AND PRACTICE

 

作者: MICHAEL E. GORDON,   SANDRA J. MILLER,  

 

期刊: Personnel Psychology  (WILEY Available online 1984)
卷期: Volume 37, issue 1  

页码: 117-146

 

ISSN:0031-5826

 

年代: 1984

 

DOI:10.1111/j.1744-6570.1984.tb02250.x

 

出版商: Blackwell Publishing Ltd

 

数据来源: WILEY

 

摘要:

Behavioral and industrial relations literature on grievances were reviewed. As a result, serious methodological, theoretical, and ethical questions were raised. Fundamental research is required to establish the reliability of grievance phenomena. Further, the use of grievance data as criteria is dubious because of conceptual problems of deficiency and contamination. Given existing threats to traditional grievance systems, basic research, especially program evaluation, on proposed structural and behavior variants of grievance procedures is necessary.

 

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