Staffing Rosters with Breaks—A Case Study
作者:
WillisRobert J.,
HuxfordStephen B.,
期刊:
Journal of the Operational Research Society
(Taylor Available online 1991)
卷期:
Volume 42,
issue 9
页码: 727-731
ISSN:0160-5682
年代: 1991
DOI:10.1057/jors.1991.143
出版商: Taylor&Francis
关键词: Scheduling;Integer Programming
数据来源: Taylor
摘要:
AbstractA complex manual rostering system for directory assistance, telephone operators has been rationalized and the technique of integer programming used to automatically generate staff rosters. These rosters can be generated by relatively unskilled clerical staff. They result in operator costs comparable to manually generated rosters and can be produced in a fraction of the time taken to produce their manual counterparts. Implementation is reported.
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