Performance Indicators as a Tool of Management in HM Customs and Excise
作者:
McCarthyS. P.,
期刊:
Journal of the Operational Research Society
(Taylor Available online 1987)
卷期:
Volume 38,
issue 10
页码: 941-948
ISSN:0160-5682
年代: 1987
DOI:10.1057/jors.1987.160
出版商: Taylor&Francis
关键词: government;information systems;management;planning
数据来源: Taylor
摘要:
AbstractThis paper illustrates the contribution of OR to the development of a comprehensive management process at HM Customs and Excise. It summarizes the development of structured planning and budget setting at all levels of management; the development of effective review and control mechanisms; and illustrates the use of performance indicators as a tool of management by reference to the implementation of a management reporting system for VAT.
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