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The Effects of Open Access on Member Satisfaction and Intentions to Remain in an HMO

 

作者: John Gamble,   Marjorie Icenogle,   Norman Bryan,   Daniel Rickert,  

 

期刊: Health Care Management Review  （OVID Available online 2000）
卷期: Volume 25, issue 4  

页码: 34-47

 

ISSN:0361-6274

 

年代: 2000

 

出版商: OVID

 

关键词: HMO;member retention;member satisfaction;open access;patient autonomy

 

数据来源: OVID

 

摘要:

This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.

 



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