Mail‐man: A knowledge‐based mail assistant for managers
作者:
LuvaiF. Motiwalla,
JayF. Nunamaker,
期刊:
Journal of Organizational Computing
(Taylor Available online 1992)
卷期:
Volume 2,
issue 2
页码: 131-154
ISSN:1054-1721
年代: 1992
DOI:10.1080/10919399209540179
出版商: Taylor & Francis Group
关键词: electronic mail;knowledge‐based or expert systems;management support systems;organizational modeling
数据来源: Taylor
摘要:
Although several collaborative office systems have been developed recently to provide synchronous communication support for managerial work, they have not capitalized on electronic mail (E‐mail), an existing asynchronous office communication technology widely used by managers. This is because E‐mail technology has yet to incorporate intelligent characteristics and flexibility to support different office functions, which can enable it to adapt to the changing and uncertain environment of managerial work. This article addresses the conceptual and technological issues involved in development of E‐mail to support managerial work with MAIL‐MAN, a knowledge‐based E‐mail system unified with other office applications to model and support managerial work.
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