AbstractMulti‐echelon logistic systems are essential parts of the service support function of high technology firms. The combination of technological developments and competitive pressures has led to the development of services systems with a unique set of characteristics. These characteristics include (1) low demand probabilities: (2) high cost items; (3) complex echelon structures; (4) existence of pooling mechanisms among stocking locations at the same echelon level; (5) high priority for service, which is often expressed in terms of response time service levels for product groups of items: (6) scrapping of failed parts; and (7) recycling of issued stock due to diagnostic use. This article develops a comprehensive model of a stochastic, multi‐echelon inventory system that takes account of the above characteristics. Solutions to the constrained optimization problem are found using a branch and bound procedure. The results of applying this procedure to a spare parts inventory system for a computer manufacturer have led to a number of important policy conclusi