AbstractThe use of forecasting models can help managers make better decisions, a fact that motivates this study. Findings from research on the implementation of operations research/management science are generalized to include forecasting models. The similarity between forecasting and other models allows conclusions to be drawn about managing forecasting model implementation: these include better management support, closer links to management performance, improved user–preparer relationships, more goal congruence, minimized perception of change and an appropriate configuration of the forecasting system to user needs, style, resources and environmen