AbstractThe experiences of nine young handicapped children and their families with a variety of human service institutions are discussed. A retrospective account is presented from the parents' perspective of those aspects of their and their children's experience that have had a significant impact on their quality of life. Central among these experiences has been the interpersonal interaction with professionals. The parents' reported experiences regarding identification, the search for assistance, assessment, and their children's receipt of services suggest that there are problems in the areas of locating and acquiring an appropriate combination of services to meet family needs and in the quality of interpersonal relationships between parents and professionals. Recommendations are made to alleviate these and other problems.