ABSTRACT.Middle and high management levels within water utilities would find their decision making activities greatly enhanced if provided with a set of techniques having the following characteristics: (1) the ability to procure information and knowledge about real‐life systems, (2) the ability to promote analysis of the real life system and (3) the capacity to gauge the impact of decisions. A model/simulation is presented, having the capability to mime operational aspects of water supply systems. The simulation produces time series of what are considered relevant operational variables. These series are amenable to analysis of both static and dynamic effects of alternative policies, changing environmental conditions and varying parametric specifications. Because of its modular structure and thead hocprogramming language utilized, it offers great flexibility. The model/simulation allows extensions, deletions and modifications without consequent reformulation or extensive reprogramming. It performs a number of statistical tests useful for its own verification and validation. Also available are a suggested methodology and procedures for model use, possible difficulties with data gathering and operation, plus an idea of what cannot be done with the currently extant model versio