Resource Inputs and Performance Outputs in Social Security Offices
作者:
MayhewLeslie D.,
期刊:
Journal of the Operational Research Society
(Taylor Available online 1987)
卷期:
Volume 38,
issue 10
页码: 913-928
ISSN:0160-5682
年代: 1987
DOI:10.1057/jors.1987.157
出版商: Taylor&Francis
关键词: performance;productivity;queueing model;Social Security office
数据来源: Taylor
摘要:
AbstractThis paper describes a model of a Social Security office developed by the Operational Research Service of the DHSS. The model, based mainly on queueing theory, relates staffing levels, workloads, and productivity to performance measures based on customer delays. The paper describes the hypothesis underlying the model, the data requirements, technical details, and model calibration. Illustrative outputs of the model are presented and some uses of the model are briefly described.
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