OPTIMAL RENEGING DECISIONS IN A G/M/1 QUEUE
作者:
Celik Parkan,
E. H. Warren,
期刊:
Decision Sciences
(WILEY Available online 1978)
卷期:
Volume 9,
issue 1
页码: 107-119
ISSN:0011-7315
年代: 1978
DOI:10.1111/j.1540-5915.1978.tb01370.x
出版商: Blackwell Publishing Ltd
数据来源: WILEY
摘要:
ABSTRACTThis paper is an analysis of the optimal reneging decision of a customer who joins a G/M/1 queue, having imperfect information about the queue. It is assumed that a customer receives a constant, known reward upon completion of service and incurs a cost proportional to the time spent in the queueing system. It is also assumed that a customer revises his estimated remaining waiting time in the system based on his initial estimate and observations of service time. Thus, a customer will renege when his estimated cost of remaining in the system exceeds his reward. The probability of a customer reneging during any given service is determined. Finally, it is shown how this probability varies with the parameters of the customer.
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