Winning more than the malcolm baldrige national quality award at AT&T transmission systems
作者:
Robert H. Seemer,
期刊:
National Productivity Review
(WILEY Available online 2006)
卷期:
Volume 12,
issue 2
页码: 143-165
ISSN:0277-8556
年代: 2006
DOI:10.1002/npr.4040120204
出版商: John Wiley&Sons, Ltd.
数据来源: WILEY
摘要:
AbstractAT&T Transmission Systems entered the competition for the 1992 Malcolm Baldrige Award because it wanted to accelerate the integration of its total quality management system for its customers, employees, and shareholders. The successful two‐and‐one‐half‐year challenge put to rest arguments that achieving dramatic results through TQM is a five‐year process.
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